Privacy Policy

CallGate Co., Ltd. (hereinafter referred to as the "Company") complies with the personal information protection regulations under the relevant laws and regulations, such as the Act on Promotion of Information and Communication Network Use and Information Protection, the Communication Secret Protection Act, the Telecommunication Business Act, and the Electronic Documents and Electronic Transactions Act. Through the Privacy policy, the company informs you of the purpose and method of using the personal information you provide and what measures are being taken to protect personal information.

When the company distributes clients for services directly to customers, it notifies the scope and purpose of the collection in the service terms and conditions in advance in accordance with the relevant laws and regulations when collecting personal information. The company collects the following personal information for smooth service provision.

Purpose of collection and use : Provision of visible ARS services

Collection item : mobile phone number, app push token

If clients for the delivery of a company's services are deployed on applications owned by the service provider or its affiliates, it may be the service provider or its affiliates, not the company, that notifies the scope and purpose of the collection of personal information. In addition, the company does not use 'cookie' that stores the information subject's usage information and calls it from time to time.

The company provides a call-related additional screen service that allows users to quickly find the menu and check the desired information on the smartphone screen without having to listen to the voice guide through the mobile phone screen by visually displaying related information on the ARS voice guide is used. The company does not collect personal information (hereinafter referred to as "sensitive information") that may significantly infringe on the basic human rights of customers, such as race and ethnicity, ideology and creed, place of origin and domicile, political orientation and criminal records, and health status.

The company shall use the customer's personal information within the scope notified in the Terms of Service or the "Purpose of Collection and Use of Personal Information" of the Privacy Policy, and shall not use it beyond this scope, or provide it to a consignee or a third party.

Customers can view or correct their personal information at any time. If you want to view and correct your personal information, you must visit the company or go through a certain proof process to confirm that you are yourself through e-mail or fax. If a customer requests correction of a personal information error, the personal information will not be used or provided until the correction is completed.

You may withdraw your consent to collect, use, and provide personal information at any time. Customers who withdraw their consent may request the withdrawal processing from the corporate call center or the company's personal information management representative who has received the service, which may take up to three business days to process.

Customers may refuse to agree to use personal information, and if they refuse, the use of this service may be restricted or unavailable.

Customers can replace the withdrawal of their consent to use personal information by deleting the Solution Services client program they have installed.

A predetermined procedure for identification may be carried out to process the withdrawal of consent.

If you withdraw your consent and take measures such as destroying your personal information, we will notify the customer of that without delay.

Customer's personal information is retained and used only for the period during which the company provides services to customers. However, if it is necessary to preserve it in accordance with the provisions of the relevant statutes, the company shall keep the member information for a certain period of time prescribed by the relevant statutes as follows.

Reasons for holding information under relevant laws

Important documents and slips on commercial books and businesses: 10 years of important documents and 5 years of slips (commercial law)

Books and evidentiary documents on transactions: 5 years (Basic National Tax Act, Corporate Tax Act, Value Added Tax Act, etc.)

Records on contract or subscription withdrawal, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

Records on payment and supply of goods, etc.: 5 years (Act on Consumer Protection in Electronic Commerce, etc.)

Records on electronic financial transactions: 5 years (Electronic Financial Transactions Act)

Record of consumer complaints or dispute settlement: 3 years (Act on Consumer Protection in Electronic Commerce, etc.)

Record of identification: 6 months (Act on Promotion of Information and Communication Use and Information Protection, etc.)

Log record required to provide communication fact confirmation data: 3 months (Communication Secret Protection Act)

After the purpose of collecting and using personal information is achieved, the company permanently deletes it in a manner that cannot be restored in the form of an electronic file, and other records, prints, documents, or other recording media In such cases, the personal information is destroyed without delay by means of crushing, incineration, and dissolution.

Establishment of digging plan

The company establishes a personal information destruction plan in accordance with its internal policy and related laws.

Dismissal procedure and deadline

The information entered by the customer will be destroyed without delay after the purpose of processing is achieved.

Digging method

When destroying personal information processed by the company, it is destroyed in the following way.

For electronic file types: Permanently delete in a non-restoreable manner.

In the case of records, prints, documents, or other recording media other than the form of electronic files: crushing or incineration.

The company is taking the following technical and administrative measures to ensure safety so that personal information is not lost, stolen, leaked, tampered with, or damaged in processing users' personal information.

Establishment and implementation of internal management plans

The company establishes and implements an internal management plan in accordance with the 'Criteria for Measures to Ensure the Safety of Personal Information'.

encrypting personal information

The company allows the secure transmission of personal information on the network through encrypted communication.

Measures against hacking, etc.

The company is doing its best to prevent the leakage or damage of users' personal information about hacking or computer viruses. In preparation for the damage to personal information, the latest update of the vaccine program prevents the leakage or damage of users' personal information or data.

We use an intrusion prevention system to control unauthorized access from outside, and we are trying to equip ourselves with all possible technical devices to ensure system security.

Minimize and train processing staff

The company limits the personal information processing staff to the person in charge, and always emphasizes compliance with the company's personal information processing policy through occasional training for the person in charge.

In order to protect your personal information and handle complaints related to personal information, the company designates the department in charge and the person in charge of personal information protection as follows.

Personal Information Protection Department: System Operation Team

Phone Number: 02-529-2170

Fax number: 02-529-2180

Email : privacy@callgate.com

Personal Information Protection Manager: Executive Director Lee Jae-kwang

Phone Number: 02-529-2170

Fax number: 02-529-2180

Email : privacy@callgate.com

All personal information protection inquiries and complaints arising from the use of the company's services, You can contact the person in charge of personal information protection or the department in charge of damage relief. The company will respond quickly to and process your inquiry.
If you need to report or consult other personal information infringement, please contact the institution below. The following institution is a separate institution from the company, and if you are not satisfied with the company's own personal information complaint handling and damage relief results, or if you need more detailed help, please contact us.

Personal Information Dispute Mediation Committee (kopico.go.kr / 1833-6972)

Personal Information Infringement Reporting Center (privacy.kisa.or.kr / 118)

The Supreme Prosecutors' Office (spo.go.kr / 1301 without national number)

Cyber Investigation Bureau of the National Police Agency (ecrm.police.go.kr/minwon/main / 182)

The information subject (referring to a legal representative if under the age of 14) may exercise the company's right to access, correct, delete, and request suspension of processing at any time.

The exercise of the rights of the information subject may be carried out in writing, e-mail, or facsimile transmission (FAX) in accordance with Article 41 (1) of the Enforcement Decree of the Personal Information Protection Act, and the company will take action without delay. You can also do it through a legal representative of the information subject or an agent who has been delegated. In this case, you must submit a power of attorney under attached Form 11 of the Enforcement Rules of the Personal Information Protection Act.

The rights of the information subject may be restricted in accordance with Articles 35 (5) and 37 (2) of the Personal Information Protection Act.

Requests for correction and deletion of personal information cannot be requested if other laws specify that the personal information is subject to collection.

If the information subject is dissatisfied with measures such as viewing, correction, deletion, and rejection of requests for suspension of processing, an objection may be raised. In this case, you can do it through the same procedure as in paragraph 1, and we will take action without delay.

The company verifies whether it is the person who made the request or a legitimate agent, such as a request for access according to the right of the data subject, a request for correction or deletion, or a request for suspension of processing.

If the contents of the personal information processing policy are added, deleted, or modified, it will be notified through the website at least 7 days before the revision. However, if there is an important change in user rights, such as collection and utilization of personal information or provision of third parties, it will be notified at least 30 days in advance.

Personal Information Protection Policy Announcement Date: 2023-08-14

Personal Information Protection Policy Enforcement Date: 2023-08-21

The following contents have been changed from the previous personal information processing policy.

Revision of the contents of "General Provisions of Article 1"

Addition of "Article 2 Items and Methods of Collection of Personal Information" to Do Not Use Cookies.

Article 4 Changes "Consignment of the use of collected personal information and provision of it to a third party" to "Consignment of collected personal information and provision of it to a third party"

Abolish the phrase "Personal information in the usage log may be held for up to 12 months" in "Article 7 Retention, Period of Use and Destruction of Personal Information"

Update of "Article 8 Technical and Management Measures for Personal Information Protection"

Integrating "Article 9 Collection of Opinions and Complaint Handling" and "Article 10 Personal Information Protection Officer" into "Article 10 Personal Information Protection Officer and Civil Service"

Update of "Article 10 Personal Information Protection Officer" and update of Personal Information Protection Agency

Establishment of "Article 11 Rights, Duties, and Methods of Exercise of Information Subjects and Statutory Agents"