Solution suitable for large business customers operating contact centers with IVR equipments.
Service Outline
Digital transformation platform service experience through smartphone screens like Visible ARS and Digital ARS being used by over 300 large companies’ call centers. When end users make calls to large companies’ call centers such as National Tax Service, Hana Bank, KB Card, Samsung Securities, and others, the services seen on the smartphone screens are provided based on CallGate’s platform, and the market share shows nearly 90% in the voice+screen combined service market.
CCMS
Easy and fast production of imaged content and delivery to customers
Call Connect
Services for platforms that deploy their business on the phone
Visible ARS deployment
Services that provide ARS (digital ARS) with a web-centric view
Visible ARS cloud interworking
Services that deliver digital ARS in cloud form without additional equipment
Visual AI
AI plug-in service provided as a multimodal screen based on Web-chat
Multimedia Caller
Display Service
A service that automatically pop-up image lettering at the time of call connection
Missed call
information pop-up service
Service that automatically ordered mobile pages at the time of monetary treatment
Mobile Channel
Connection Services
A service that automatically pop-up a mobile web or app according to your choice to a customer with a representative number
Counseling
Satisfaction · Survey
Service to pop up call satisfaction, survey when the call is busy or when the call is over