The most effective way to manage content
It is a solution that allows you to easily and quickly produce imaged content and send it to target customers without a separate design tool.
It can connect web pages according to the purpose, and supports more efficient contact center operation through functions such as surveys.
You can easily set and send visual messages that fit your call situation without design tools. It provides a variety of functions necessary for content production, such as preview, URL copy, and new window opening functions.
You can create and register content, check the history of modification and deletion, and manage it easily.
For messages sent, we provide dispatch results and access statistics according to various filters such as department/service type/content type/duration.
Survey questions can be set and sent according to various conditions to conduct satisfaction surveys for services and counselors.
You can manage department and employee data for agent information mapping.
It helps efficient content operation management by providing a dashboard screen that allows you to check the progress of each department and the status of service delivery the previous day at a glance.
When connecting to a call, we provide appropriate content for the purpose of the call from Ringing to End Call to support complete customer service.
You can quickly and effectively respond to customers by sharing voice-guided content on the customer's smartphone screen during the call.
Visual access to caller information, such as phone purpose, department, and employee name, can increase call success rates, especially for items that require customer calls, which increases work efficiency.
It is possible to effectively distribute mobile content to each counselor and efficiently manage counseling work and services through counseling-related satisfaction surveys at the desired time.
By providing content on a mobile screen to customers with low understanding of product contracts and processes, you can improve your consultation understanding and reduce the burden on your agents.
Corporate branding is possible with an organized image through content tailored to tone and manner.
Depending on the call situation, mobile pages can be sent immediately to increase service completeness for customers.
Financial companies that need to check various financial information and respond to customers
Public institutions and local governments that need public relations and civil petitioners for their activities, as well as sending and receiving work
Provide appropriate content on the smartphone screen of the customer and the counselor according to the pre-call, in-call, and post-call conditions.
The counselor who is on the phone with the customer sends the information they want to the web screen.
The Beginning of the Platform Business
It's a great service for platforms that deploy their businesses on the phone.
Flexible customization for your business environment.
Provides a number pool for the platform, and allows each professional counselor to assign and manage a unique 070 number.
Each professional counselor can set up his or her own greeting individually.
By masking caller numbers from customers and providing them to professional counselors, you can limit non-contractual communication.
Depending on the setting of the company, you can manage the call connection and provide related guidance and voice messages to professional counselors and customers.
Depending on the setting of the company, you can connect the call in any way you want, between VoIP and wired connection.
Through API linkage, you can provide professional counselors and customers with content that companies want to provide before and during calls.
Individually assigned unique 070 numbers allow you to connect or manage numbers and calls.
There is no need for direct connection between professional counselors and customers, so they can protect their personal information.
You can flexibly configure the call status and connection method according to the platform business, environment, and policy.
Professional counselors can be protected from black consumers by restricting counseling calls when the contracted call time runs out.
Connect the customer and registered legal professionals (e.g., lawyers, patent attorneys, lawyers, etc.) to the call according to the contracted information.
Connect the customer and registered tax specialist to the call consultation according to the contracted information.
Connect call counseling with customers and registered fortune tellers according to the contracted information.
Connect the customer and registered foreign language specialist to the call consultation according to the contracted information.
Mobile VoIP service provides 070 numbers to answer calls and manage customers without revealing personal numbers.
Call Service InquiryProvide appropriate content on the smartphone screen of the customer and the counselor according to the pre-call, in-call, and post-call conditions.
Complete transition to digital channels
It provides services centered on web-based screens to customers who are drawn into voice channels.
You can freely configure scenarios and provide functions regardless of the voice ARS menu.
It is possible to provide customers with easier experiences by providing services through digital channels to customers who are drawn into voice channels.
You can experience effective consultation by providing consulting to build ARS services optimized for customer characteristics and needs.
You can freely configure scenarios regardless of the VoiceARS menu, providing optimized functionality for consultation.
Various authentication methods are applied to improve customer convenience so that they do not experience inconvenience due to authentication.
We can understand the history of customer service use and provide a connected customer service.
Simple inquiries are reduced, allowing counselors to focus on advanced and specialized tasks, making them more efficient.
You can use the service almost the same as the app through a simple authentication procedure without installing a mobile app.
By building services based on the mother web, the areas that customers can handle themselves increase.
As self-service processing increases, the number of connected calls to counselors decreases naturally, enabling efficient context center operation.
Web-based digital channel solutions can provide visible ARS services without voice calls.
It provides real-time conversion of ARS menus and voice guidance content to two-way web screens.
Rational cloud plan
You can use digital ARS in the cloud without a gateway or content server at a reasonable price on monthly payment or connection.
It provides services in the form of a cloud without additional equipment, making both spatial and cost-effective.
There are various technologies such as Digital ARS, Web Voice, EWV, Text Voice, etc. and we can work together according to your situation.
The flexibility to choose and use Monthly or Annual contracts according to your situation and circumstances reduces the burden significantly.
The service can be implemented sufficiently without developing complex and difficult system interworking, so the customer's understanding is high.
As soon as the call is connected, you can go to your designated website and show the content you want right away, making it immediate and efficient.
By connecting to the designated website, it is possible to induce processing by self-service and distribute the processing of consultation calls in a concentrated situation.
You can respond effectively through the website when the counselor is not working.
You can implement the digitalARS environment at a reasonable price and effectively carry out your phone work.
Web-based digital channel solutions can provide visible ARS services without voice calls.
It provides real-time conversion of ARS menus and voice guidance content to two-way web screens.
You can implement the ARS service that allows you to view standard HTML pages in conjunction with voice ARS.
Display ARS menu and voice guidance content in real-time text captions.
Future of the Context Center
Use the multi-modal UI that you can see with words and eyes.
Visualize the conversation between the callbot and the customer in real time and display it on the screen.
Diversification of content It can deliver content with words, eyes, and hearing to satisfy areas that are difficult to deliver only by voice.
By simultaneously providing the output to the voice and screen, you can quickly access the information you want and improve the delivery power that was previously insufficient.
It induces customers to pronounce correctly on their own and helps provide more accurate information.
Various mobile web-based content allows you to expand your channel service area, enabling a wide range of consultations rather than fragmentary consultations.
Based on Colgate's patent, it is commonly used for all mobile platforms in terms of driving and coverage.
It creates a virtuous cycle structure that improves AI recognition rate by increasing AI processing rate and accumulating machine learning data.
The connection request rate of counselors decreases and service satisfaction improves.
Convenience is maximized while dramatically shortening the construction period through web-based construction.
Display and analyze conversations with AI counselors on the screen to suggest or connect recommended services.
Safe telephone for customers
When a company makes an outbound call to a customer, on the customer's smartphone screen, Display multimedia sender information consisting of text and images.
Multimedia sender information is freely designed and produced by the customer company.
In addition to outbound calls, it is possible to provide various call services to inbound calls in conjunction with IVR.
Different images can be applied depending on the situation, such as customer, hour, department, and work, to reliably convey the information before consultation.
It is provided to CallGate Client holders without restrictions from carriers, and has a wide coverage.
Call centers, regular phones, and Internet phones are all applicable, so you can make various calls.
In conjunction with the call system and time frame, display information can be changed in real time (e.g., corporate CI, employees, departments, call objectives, etc.).
The success rate of incoming calls increases by guiding the purpose of the call.
Increase customer confidence in corporate outbound calls.
It is possible to brand a company with an organized image through visuals.
Provide incoming and outgoing information (CI) as content to customers before making a call.
Care for missed customers
If you make an outbound call to a customer and the customer does not answer the phone, A pop-up message page for missed calls will be provided on the customer's smartphone screen.
Callback can be guided or self-service can be induced through the phone connection button on the page.
Pressing the phone connection button makes callback possible immediately, reducing missed counseling.
The self-service page link button provides customers with non-face-to-face service options without connecting to a counselor.
It is provided to CallGate Client holders without restrictions from carriers, and has a wide coverage.
Call centers, regular phones, and Internet phones are all applicable, so you can make various calls.
In conjunction with the call system and time frame, display information can be changed in real time (e.g., corporate CI, employees, departments, call objectives, etc.).
Pop-up immediately after the call ends to increase access to the content.
Increase customer confidence by notifying the purpose of the call.
It is possible to brand a company with an organized image through visuals.
Provides appropriate mobile content tailored to your needs at the end of the call.
Smart customer management
We will guide customers who call the representative number to voice channels and mobile channels.
Automatically pop up mobile web or apps to customers who want mobile channel services.
Through the mobile channel connection service, you can guide you through Kakao Talk counseling and chatbot services with a single touch.
Any mobile web that complies with HTML standards can pop up and create content freely, making it more versatile.
When running the app, parameters are delivered in real time to maintain the same session as the phone channel and the app channel.Therefore, it is efficient to show content simultaneously.
Customer management is facilitated by inducing customers with self-services such as KakaoTalk counseling and chatbot services to reduce the rate of customer departure during counseling.
If the app is not installed on your mobile, you can link it to an alternative page or download page and display the content without interruption.
It applies to both AOS and iOS environments, and can be applied in both busy and end-of-call situations, so the range of use is wide.
By connecting to the designated website, it is possible to induce processing by self-service and distribute the processing of consultation calls in a concentrated situation
You can respond effectively through the website when the counselor is not working.
When the call connection is delayed or the call is terminated, you can connect to the mobile page to continue your work on behalf of the counselor or ARS and take care of the customer smartly.
If you select the ARS specific menu, you will be connected to the mobile web, app, chat consultation (including Kakao Talk), and the call will be terminated.
It delivers mobile content easily and quickly in a preset format.
The counselor who is on the phone with the customer sends the information they want to the web screen.
Provides appropriate mobile content tailored to your needs at the end of the call.
Quickly and quickly on mobile
It can lead to higher response rates such as website users, URL SMS sending, email sending, etc.
If a single survey is required, it can be carried out quickly without a large cost or expenditure.
You can use it for sales and marketing purposes by pop-up your desired content immediately when the call is busy or when the call ends.
You can collect a large amount of customer responses at a low cost and use them actively for future marketing.
If you use it in conjunction with various services of Colgate, we will provide a free survey service (first time).
It can lead to higher response rates such as website users, URL SMS sending, email sending, etc.
In the case of a one-off survey, it can be implemented quickly without spending a lot of money.
If you select the ARS specific menu, you will be connected to the mobile web, app, chat consultation (including Kakao Talk), and the call will be terminated.
It delivers mobile content easily and quickly in a preset format.
The counselor who is on the phone with the customer sends the information they want to the web screen.
Provides appropriate mobile content tailored to your needs at the end of the call.