Provides wide coverage of total of 55 million pop-up with 25 million auto pop-up and 30 million manual pop-up.
Smartphone screen service is different from regular contact centers that just need good system deployment. We provide differentiated management based on the knowhow from engagement with distinguished companies.
We can provide screen without app installation to customers without the app.
We ultimately help effective contact center operation by decreasing contact center management issue by providing definite service.
Platform architecture that fulfills clients’ diverse infra attributes and needs is prepared.
As smartphone screen service expert company, we provide most powerful tool to help digital transformation.
Possible to integrate with diverse system developed by either client company or its partner company and we support in-house deployment with Cloud API.
You can experience optimal integration environment with global vendor system such as Avaya, Cisco, and Genesys.
From customer call’s start to finish, you can establish diverse screen service scenarios under any circumstances.
Screen service application is possible without division between inbound and outbound call.
From ARS, Chatbot, 1:1 reception, automate agent, to smartphone app, we can plan and launch new services breaking down channels’ barriers.
Unlike competitors trying to lock-in with call center system and ARS, CallGate provides smartphone centered service and does not force call center system integration for ARS subordination.
We ponder the best way for the digital environment to effectively help communication between enterprise and customers and consult with the most efficient scenario.
We solve client’s problems, think together to achieve the goal, and propose ideas that may not have a touchpoint with service.