Company NameNational Tax Service

Type of businessFiscal and Economic Policy Administration

Sales-

EmployeesAbout 170 people

Introduction ServicesWeb Voice

Pain Point
Taxpayers in their 60s and older are increasing... Consideration of tax services for the elderly and the disabled, etc

Since 2018, the National Tax Service has provided an visible ARS service that allows taxpayers to report and pay comprehensive income tax more conveniently. Even after providing the service, various opinions were heard to improve the tax administration of the people and the improvement was reviewed. As the number of elderly people has continued to increase since entering the aging society in 2017, there was a demand for convenience services for the elderly who naturally had difficulty using smartphones as the number of young taxpayers under 50s decreased and taxpayers over 60s increased. The National Tax Service has decided to provide additional "National Tax Notice ARS Simple Inquiry" services that allow people to pay taxes over the phone to provide more convenient tax services to the elderly and the disabled.

Solution
You can easily check national taxes with a single ARS... Provide virtual account text reception

In order to use the simple check of national tax notice, you can use the service by selecting between visible ARS and voice ARS after connecting the phone to ARS. If you select the national tax notice menu through a simple self-authentication process, you can check a total of 26 types of national tax bills, including interim prepayment of comprehensive income tax, scheduled VAT, and comprehensive real estate tax. Older people in their 60s and older may feel that it is difficult to download mobile apps as well as sign up for membership and authentication itself, so ARS has implemented a service that can be solved with just one phone call. In fact, people in their 60s and older prefer to pay national taxes by bank visit or Internet banking rather than credit cards, and added a method of receiving virtual accounts by text message to the international notice ARS simple inquiry service.

Result
14,000 cases are used in a month, and more than 170,000 cases are expected within a year

After the service was launched, it was used in 42% of those in their 40s and younger, 28% in their 50s, and 30% in their 60s and older, indicating that taxpayers of various ages were using the service. About 14,000 tax payments occurred within a month after the service was launched, and the agency in charge said it is expected to use more than 170,000 cases within a year. According to the front-line tax office, it responded that it was a necessary service for the elderly visiting the tax office, and reported on-site responses that there were often inquiries about the ARS simple inquiry on national tax notices. In addition to the elderly, it is evaluated that it has improved customer convenience by responding positively to digital tastes such as the hearing impaired and office workers who check taxes after working hours.